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Returns & Exchanges

At House of Rosina Rococo, every piece is chosen and created with care, and we want you to love what arrives at your door. If something isn't quite right, we're here to help. Because our collections include handmade and personal-care items, return eligibility depends on the type of product — here's exactly how it works.

At a glance

Press-On Nails — Final Sale

Our press-on nail sets are handmade to order and are a personal-care item, so for hygiene reasons all nail sales are final. We're unable to accept returns, refunds, or exchanges on:

• Press-on nail sets
• Custom or made-to-order items
• Opened or worn products

Getting your size right: Each set is made to the size you select at checkout, so please choose carefully. If you're unsure, we strongly recommend ordering a Sizing Kit first — it's the best way to get an accurate fit.

Cancellations: Because production begins quickly, nail and custom orders can be canceled within 12 hours of purchase. After that, your set is likely already in progress.

Clothing — Returns & Exchanges

We want you to feel beautiful and confident in everything you order. If a piece isn't the right fit, or simply isn't for you, you may return it for a refund to your original payment method, an exchange, or store credit — whichever you prefer.

To be eligible, please make sure:

• You start your return within 10 days of delivery
• The item is shipped back within 14 days of your return being approved
• It's unworn, unwashed, and in original condition with all tags attached
• It's free from makeup, deodorant marks, fragrance, pet hair, and signs of wear

Once we receive and inspect your return, we'll process it within 3–5 business days. Refunds to your original payment method typically appear within 5–10 business days, depending on your bank. Original shipping charges are non-refundable, and return shipping is the customer's responsibility unless the item arrived damaged or incorrect.

Not eligible for return:

• Sale or discounted items
• Jewelry and earrings (hygiene)
• Intimates and bodysuits (hygiene)
• Items that have been worn, washed, damaged, or had tags removed

Accessories & Jewelry

Bags, belts, scarves, and hair accessories may be returned under the same conditions as clothing above. Jewelry and earrings are final sale for hygiene reasons, but we'll gladly send a replacement if yours arrives damaged or incorrect.

Damaged, Defective, or Incorrect Orders

We inspect every order before it ships, but if something arrives damaged, defective, or wrong, we'll make it right. Please email rosinarococollc@gmail.com within 3 days of delivery with:

• Your order number
• A few clear photos of the issue

We'll follow up quickly with a replacement, refund, or store credit — whichever works best for you.

Order Changes & Cancellations

• Clothing & accessories: Email us as soon as possible — we can usually change or cancel your order any time before it ships.
• Press-on nails & custom items: Changes or cancellations before production begins.

How to Start a Return

1. Email rosinarococollc@gmail.com within 10 days of delivery with your order number and the item(s) you'd like to return.
2. Let us know whether you'd like a refund, exchange, or store credit.
3. We'll reply within 1–2 business days with approval and return instructions.
4. Ship the item back within 14 days using those instructions.
5. Once it arrives and passes inspection, we'll process your refund or send your exchange within 3–5 business days.

Still have questions?

We're always happy to help — reach out any time at rosinarococollc@gmail.com and a real person will get back to you.