Refund policy

Last updated: October 22, 2026

Returns & Exchanges
At House of Rosina Rococo, every piece is chosen and created with care, and we want you to love what arrives at your door. Because our collections include handmade and personal-care items, return eligibility depends on the type of product.

Clothing & Accessories
Clothing, bags, belts, scarves, and hair accessories may be returned within 7 days of delivery for a refund to your original payment method or store credit. To be eligible:

  • Start your return within 7 days of delivery by emailing us.
  • Ship the item back within 7 days of your return being approved.
  • Items must be unworn, unwashed, and in original packaging with all tags attached.
  • Items must be free from makeup, deodorant marks, fragrance, pet hair, and signs of wear.

Return shipping is the customer’s responsibility unless the item arrived damaged or incorrect. Original shipping charges are non-refundable. Once we receive and inspect your return, we’ll process it within 5–7 business days. Refunds typically appear within 5–10 business days, depending on your bank. Want a different size or style? Simply return your item and place a new order.

Final Sale Items
The following items are final sale and cannot be returned: press-on nails, custom or made-to-order items, jewelry, earrings, intimates, bodysuits, and sale or discounted items.
Press-on nails are handmade to order in the size you select at checkout and are a personal-care item. Please choose your size carefully. If you’re unsure, we strongly recommend ordering a Sizing Kit first.

Cancellations

  • Press-on nails & custom items: may be canceled within 12 hours of purchase. After that, your set is likely already in production.
  • Clothing & accessories: email us as soon as possible. We can usually cancel your order before it ships.

Damaged, Defective, or Incorrect Orders
If anything arrives damaged, defective, or incorrect, email katie@rosinarococo.com within 3 days of delivery with your order number and clear photos of the issue. We’ll make it right with a replacement, refund, or store credit.

How to Start a Return

  1. Email katie@rosinarococo.com within 7 days of delivery with your order number and the item(s) you’d like to return.
  2. Let us know whether you’d like a refund or store credit.
  3. We’ll reply within 1–2 business days with approval and return instructions.
  4. Ship the item back within 7 days using those instructions.
  5. Once it arrives and passes inspection, we’ll process your refund or store credit within 5–7 business days.

This policy does not limit any rights you may have under applicable consumer protection laws.

Questions? Reach out any time at katie@rosinarococo.com. A real person will get back to you.